RETURN POLICY
RETURN POLICY
We hope you’re happy with your order!
But if you’d like to return something, we’re here to help.
Below you’ll find a step-by-step guide to ensure your return goes smoothly.
1. HOW DOES IT WORK?
- Contact your Key Account Manager or sales@easyrack.be om je retour aan te melden. Zo kunnen we alles goed opvolgen.
- Send them the completed return form, which you can download via the button below.
Returns without a filled-in return form will not be accepted. - Your Key Account Manager will verify your requested return and will inform you on the decision.
- You are responsible for packaging and shipping the goods.
Fill in Return Form
Request return
Wait for approval
Ship & Send
1. CONDITIONS
- We only accept returns for stock items (Custom-cut parts, coated products or made-to-order items cannot be returned).
- Returns must be submitted within 30 days of the invoice date.
- The value of your returned goods can't exceed 5% of your total order amount.
2. REFUND
Once we have received your goods, it will be carefully processed. After approval, you will receive a credit note.
- Unopened pallets: fully reimbursed, with approval of your Key Account Manager.
- Unopened boxes: 5% deduction
- Loose items: 15% deduction.
- No refund for damaged items. Damaged goods will be kept for 5 days after we receive your return, giving you the option to collect them.
A minimum return fee of €50 applies.
3. PREPARING YOUR RETURN
Proper packaging prevents transport damage. A few helpful tips:
- Use a sturdy cardboard box.
- Wrap loose parts in bubble wrap or foam.
- Fill empty space with padding or cardboard.
- If originally delivered on a pallet, return on a pallet.
- Secure the box with straps or stretch wrap.
- Attach a label with your contact details and a copy of the return form.
NEED HELP?
Your Key Account Manager will gladly assist you with the return process. Together, we’ll ensure a smooth and accurate follow-up.