1. HOW DOES IT WORK?

• Contact your Key Account Manager or sales@easyrack.be om je retour aan te melden. Zo kunnen we alles goed opvolgen.
• Send them the completed return form, which you can download via the button below. 
  Returns without a filled-in return form will not be accepted.
• Your Key Account Manager will verify your requested return and will inform you on the decision.
• You are responsible for packaging and shipping the goods.

  Retourfiche NL

  Formulaire de retour FR 

  Return form EN

1. CONDITIONS

• We only accept returns for stock items (Custom-cut parts, coated products or made-to-order items cannot be returned).
• Returns must be submitted within 30 days of the invoice date.
• The value of your returned goods can't exceed 5% of your total order amount.
  
  

2. REFUND

Once we have received your goods, it will be carefully processed. After approval, you will receive a credit note.

• Unopened pallets: fully reimbursed, with approval of your Key Account Manager.
• Unopened boxes: 5% deduction
• Loose items: 15% deduction.
• No refund for damaged items. Damaged goods will be kept for 5 days after we receive your return, giving you the option to collect them.

A minimum return fee of €50 applies.

3. PREPARING YOUR RETURN

Proper packaging prevents transport damage. A few helpful tips:

• Use a sturdy cardboard box.
• Wrap loose parts in bubble wrap or foam.
• Fill empty space with padding or cardboard.
• If originally delivered on a pallet, return on a pallet.
• Secure the box with straps or stretch wrap.
• Attach a label with your contact details and a copy of the return form.

NEED HELP?

Your Key Account Manager will gladly assist you with the return process. Together, we’ll ensure a smooth and accurate follow-up.